Is this rate increase going to pay for better customer service?


LADWP is working to improve the customer experience by increasing the timeliness of bills, expediting response to customer calls, enhancing self-service options, and other measures. Additional revenues have been allocated in the proposed rate request to accomplish these goals. LADWP continues to work on programs that provide customers with water and energy saving rebates, technical assistance, incentives, and direct installation of water and electricity efficiency measures in their homes and businesses to better manage their use and save costs. Visit How to Save for more information.