Putting Our Customers First

UPGRADING INFRASTRUCTURE

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We ensure you have reliable water and power and water service by replacing aging infrastructure in a steady, cost-efficient and customer-focused way.

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REGULATORY MANDATES & SUPPLY TRANSITION

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We are transforming our power supply to meet mandates and to create a clean energy future for our customers. We are transforming our water supply by expanding local water supplies, reducing reliance on expensive imported purchased water, and meeting regulatory mandates for drinking water quality and Owens Lake dust control.

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IMPROVING THE CUSTOMER EXPERIENCE

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We are putting customers first by improving customer service in every interaction, increasing resources to improve the customer experience, and engaging in open, frequent and direct communications with our customers.

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COMPETITIVE RATES & ACCOUNTABILITY

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We keep water and power rates low compared to other local utilities through cost efficient measures wherever possible, and by using benchmarking and key performance metrics to guide our actions and aid our customers in holding us accountable.

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